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Q. Why did BFI make the name change to Allied Waste Services?
A. You may have noticed the transition we made in our name. It's on
our new trucks and containers, our invoices, and on the uniforms
we wear each day. Back in 1999, BFI joined with Allied Waste Services
to form one of the industry's strongest companies. We're the same
company we've been-now with an exciting new name!
Over the last year or two, BFI Waste Services has been making the
name change transition to Allied Waste Services. We will continue
to transition until we're all unified with the name Allied Waste
Services.
As a valued customer of ours, we appreciate your business and thank
you very much! You won't see any changes in the great service you've
gotten from us over the years. We continually strive to exceed customer
expectations and will continue to be the industry's best waste and
recycyling services provider.
Now is the time for our new unified name
to be announced: we are Allied Waste Services!
Q. How often do I receive a bill?
A. We bill most customers for two months of service at a time.
Q. What is the CEC charge on my bill?
A. The CEC, or County Environmental Charge, is a service charge imposed
by Ramsey and Washington Counties. The rate for residential customers
in Ramsey County is 28% - and 53% for commercial services customers.
Washington County imposes a 39.5% fee on waste services for both
residential and commercial customers.
Q. What is the Solid Waste Management Tax?
A. The solid waste management tax is a state tax on trash collection
and is 9.75% for household trash and 17% for commercial trash.
Q. Why am I billed for Recycling?
A. This is not an extra charge. We itemize a portion of your monthly
charge to represent that we are indeed providing recycling services
(whether you choose to recycle or not) to your home. This amount
is not taxed.
Q. How do I get rid of an Appliance?
A. Allied Waste does not accept appliances for pick up, however,
contact your local Allied Waste office and we will give you information
on how to dispose of these items properly.
Q. How do I get rid of large items?
A. To dispose of any large item(s), please contact your local Allied
Waste customer service office for instructions and details at least
48 hours before your regular service day. Or Click
Here to fill
out a request form.
Q. What time do I need to put my trash out for pick up?
A. Please have your items (trash, recycling and yardwaste) out for
pick up by 6:00 AM. Tip: Put your items out the night before to
minimize the chance of missing your driver!
Q. What Holidays do you observe and when will my trash be picked
up?
A. Allied Waste recognizes the following Holidays: Memorial Day, 4th
of July, Labor Day, Thanksgiving day, Christmas Day, and New Year's
Day. If your service days fall on or after a holiday that is a weekday,
your pickup will be delayed one day. (Example: if the holiday falls
on a Friday, your service day is on Saturday.) If the actual holiday
falls on a Saturday or Sunday, your schedule is not affected.
Q: Why did you change the fuel component of the charge on May 1,
2006?
A: The increase was necessary for Allied Waste to recover the significant
increased cost of diesel today.
Q: How often does the fuel component of the charge change?
A: The fuel component of the charge will change on a monthly basis.
The FRF % will increase/decrease as the national average diesel
price changes.
Q: How often does the environmental component of the charge change?
A: This component does not change monthly. It is currently set at
6% of the invoice charges, excluding taxes.
Q: Why do you charge an Administrative Fee?
A: There are specific costs associated with generating our invoices
such as printing, mailing, cash processing and account maintenance.
The increasing nature of these types of costs made it necessary
to revise the Administrative Fee, which allows us to recover a
portion of these costs. Rather than implementing a general price
increase to cover these costs, we are identifying specific factors
that influence our costs and recovering a portion of these costs
through this Fee.
Q: Is there an alternative to paying or being charged the Administrative
Fee?
A: Yes, if you enroll in our convenient recurring payment plan your
Administrative Fee will be waived. There are two ways to enroll.
You may either call customer service at the telephone number listed
on the front of your invoice or you can enroll online at www.disposal.com |
